Account ManagerOnboard Systems Inc

Description:

Signia Aerospace is a global, integrated provider of high-performance systems and specialized components for the aerospace industry.  Signia designs, manufactures, and services a wide range of products, that include mission equipment, thermal management systems, engine technology, and propellers. The Signia brands are leaders in their respective markets and provide a compelling value proposition to both aerospace and defense OEMs and end-users.

Onboard Systems Hoist & Winch, located in Anaheim, CA is one of the world’s leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters.

Position Overview 

The Account Manager / Senior Account Manager oversees a portfolio of customers from quotation through order fulfillment, ensuring a seamless and efficient experience at every stage. This role takes a proactive approach to managing customer inquiries, coordinating production schedules, and resolving issues to meet delivery commitments. The position also serves as a key liaison between customers and internal teams, fostering strong relationships while driving operational excellence and customer satisfaction.

The Senior Account Manager operates with a higher level of autonomy, manages more complex or strategic accounts, and plays a key role in process improvement, cross-functional leadership, and mentoring junior team members.

What You’ll Do

• Build and maintain strong customer relationships, ensuring timely response and resolution to inquiries
• Serve as the primary point of contact for assigned accounts
• Collaborate and communicate with cross-functional teams across all levels of the organization
• Prepare and distribute quotes to support spares and MRO requirements
• Perform contract review of customer purchase orders for compliance and load into ERP system
• Maintain daily customer portal activities to support assigned accounts
• Prepare internal and external reports to support customer needs

Additional Responsibilities (Senior Account Manager):

• Manage high-value, complex, or strategic customer accounts
• Lead customer escalations and drive resolution across internal teams
• Identify and implement process improvements to enhance efficiency and customer satisfaction
• Provide guidance and mentorship to junior account managers or support staff
• Support business growth initiatives and customer retention strategies

Who You Are

Account Manager:

• Bachelor’s degree with 2–3 years of experience in customer support or account management, or equivalent experience
• Strong written and verbal communication skills
• Excellent organization and time management skills in a fast-paced environment
• Proficiency in Microsoft Office 365
• Exposure to aerospace or manufacturing environments (preferred)
• Basic understanding of export regulations (preferred)
• Experience with ERP systems (IFS preferred)

Senior Account Manager:

• Bachelor’s degree with 6+ years of experience in customer support or account management, preferably in an aerospace environment, or equivalent experience
• Strong written and communication skills for effective interaction with internal and external customers
• Excellent organization and time management skills to support fast paced work environment
• High proficiency in MSO 365
• Self-motivated, pro-active and committed to delivering exceptional customer experience.
• Experience with IFS ERP system (preferred)
• Experience in the aerospace industry (preferred)
• Basic understanding of export regulations (preferred)

What’s In It for You

• Benefits package including medical, dental, vision, life, disability
• Paid time off and holidays 
• 401(k) plan with employer contribution matching
• In addition to offering competitive wages and benefits, Onboard Systems also offers the opportunity to increase your future earnings tied to growth in company performance. We recognize employee contributions toward growing the business through our unique Growth Participation Unit program (GPU). GPUs are tied directly to company growth and reward all eligible employees with cash when the business grows over time. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

Requirements:

Equal employment opportunity, including veterans and individuals with disabilities.

PI283252011