Residency/Specialty Patient Experience SpecialistUniversity of Pittsburgh

Residency/Specialty Patient Experience Specialist

Dent Med-Clinical Affairs - Pennsylvania-Pittsburgh - (25006847)

Job Summary

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Essential Functions

Interacts extensively with people; checks in patients, takes patient payments, answers a large number of phone calls, schedules patient appointments; prepares and processes paperwork related to referrals for specialty services.

Physical Effort

Position is primarily sedentary but mobility is needed from time to time to respond to faculty, resident, student or patient needs. No significant lifting or carrying required.

Assignment Category: Full-time regular

Job Classification: Staff.Patient Office Assistant

Job Family: Health Professionals

Job Sub Family: Clinic Operations

Campus: Pittsburgh

Minimum Education Level Required: High School Diploma/GED

Minimum Years of Experience Required: 1

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Additional details about Required Licensure/Certification: Career training in dental/medical office skills or additional experience may be substituted for degree. Excellent customer service skills, communication skills and organizational skills, attention to detail, and flexibility. Front office experience and/or familiarity with dental insurance and treatment codes is desirable. Relevant professional experience may be substituted for degree requirement.

Work Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m.

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume

Optional Documents: Not Applicable




Equal employment opportunity, including veterans and individuals with disabilities.

PI281381801