Computer User Support TechnicianLeidos
Description
The Digital Modernization Sector is seeking a Computer User Support Technician to provide end-user support for the infrastructure and remediation contractors at the Portsmouth site. Performs as part of a dedicated and customer-focused IT team to ensure that all end user needs are met. The position provides a range of IT services, including various Tier I and II support services to end users, Windows workstation engineering and maintenance, managed print services, IT Service Management (ITSM), Help Desk support services, and others.
Responsibilities include:
- Provides break-fix support of existing/new hardware, software, and system initiatives directly to end-users
- Responsible for providing direct user support for standard desktop utilities and business applications
- Serves as a helpdesk contact for the site IT services
- Performs day-to-day IT maintenance and operational activities including desktop support
- Informs IT system administrators of problems to be resolved and coordinates the resolution between the service administrator and the functional users
- Installs, upgrades, maintains, and modifies desktop software including operating systems, office suites and other business productivity applications and functional applications
- Supports efforts to maintain desktop software and hardware inventories
- Maintains related documentation and technical information
- Demonstrates a personal commitment to safety and quality
- Able to lift/move up to 10lbs
- Documents issues and progress in ticketing system (Track-it!)
- Identifies, researches, and resolves technical problems for users, IT staff, and operational specialists
- Escalates more complex problems to more senior technicians and higher tiered support (hardware and software technologists)
- Deployment and retrieval of devices to end users, including a brief tutorial to familiarize the user with the device
- Assesses user needs through remote utilities. Recommends hardware and software to end users
- Familiar with standard concepts, practices, and procedures
- Relies on experience and judgment to plan and accomplish goals
- Accomplishes all tasks as appropriately assigned or requested
REQUIRED SKILLS AND QUALIFICATIONS:
- Must be able to obtain and maintain a U.S. Department of Energy (DOE) security clearance at an L level
- Typically requires high school diploma and 4-6 years of prior relevant experience
- Knowledge of PC and desktop hardware; experience in a Windows environment provisioning, deploying, troubleshooting, and resolving any hardware, software, or other technical issues
- Knowledge in Windows 11 image/platforms
- Strong, demonstrated customer service orientation
- Proven analytical and problem-solving abilities to mitigate end user down time
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Good written, oral, and interpersonal communication skills
DESIRED SKILLS AND QUALIFICATIONS:
- DOE site experience strongly preferred
- Ability to acquire a U.S. Department of Energy (DOE) ‘L’ Security Clearance
- Related industry-recognized certifications such as CompTIA A+ preferred.
- Working technical knowledge of current protocols, operating systems, and standards
- Ability to conduct research into PC and software issues and products as required
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
January 30, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
